Self-Service Password Reset (SSPR)

Password/Account Recovery Instructions


How to set up a recovery phone number and email address for your user account:


The following steps must be completed before you can use“Forgot my password” to change your password and recover your account.  You must know your password to setup the recovery.  


1.        Go to this Website:

2.       You will see two options. To change/recover your password you may use one, or both, of the options: Authentication Phone and/or Authentication Email.

3.             Select “Set it up now” by each option you wish to add.

4.       Select “Looks good” if the information you entered looks correct.

NOTE: For the phone option, you may choose to receive either a text or a phone call. If you do not have texting a home phone will work if you are there to answer.  If you use the phone call option have something handy so you can write down the verification code, or be on the device you’re using so you can directly type the verification code in when you hear it.


This link can be used at any time to change the recovery phone number and recovery email address.  If your number or email address changes, return to: and enter your new phone number or email address.

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